Shipping & Returns

All mainland UK orders placed before 15:30 Monday to Friday will be despatched via next day courier.

European orders placed before 14:30 Monday to Friday will be despatched via courier, under normal circumstances delivery should be within three working days subject to individual country customs clearance terms. Any claims against loss of delivery should be via email within 30 days of expected delivery date. We track all parcels and log signatures with dates for our records.

 

Cancellation

If you wish to cancel an order please email info@resoluteink.co.uk as soon as possible. We will refund all payments less any carriage charges incurred within 7 days. If an order has shipped, you will need to return it unopened, once we receive the goods back in good condition we will refund the payment minus the shipping and a 25% re-stocking fee.

 

Returns

All returns must be in the original packaging and all items un-used or un-opened within 7 days of receipt. Once goods are returned a refund less carriage and re stocking charges will be issued within 7 days providing you have informed us in writing within the 7 day period post delivery date. We offer free telephone support to customers for printing techniques and colour profile settings. An operators inability or lack of knowledge in these matters is not acceptable as a reason for return. A re-stocking charge of 25% will apply for consumables, equipment returns will be considered on an individual basis but will be subject to charges and a re stocking fee of 25%. We are not responsible for any waste created or wet parts (parts that touch ink) damaged by operator error.

 

Customer Service Contact Details

 

Resolute DTG Ltd
Unit 2, Turoaks Lane
Chesterfield
S40 2HA

Tel: 01246 202686 UK
Tel: +441246 202686 outside UK