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Terms & Conditions

Payment Methods
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Resolute DTG Ltd's relationship with you in relation to this website.

The term 'Resolute DTG Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is Unit 2, Turnoaks Lane, Burley Close, Chesterfield S40 2HA. Our company registration number is 07155985. The term 'you' refers to the user or viewer of our website.

The use of this website and all other forms of communication, verbal and in writing are subject to the following terms of use:

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.Your use of any information, materials or equipment shown purchased or ordered on this website is entirely at your own risk, for which we shall not be liable.

All communications text or voice generated May be recorded for security and training purposes. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All European customers must provide a valid vat number with order, failing to do so will result in the vat being charged.

Any products ordered incorrectly may be returned if un opened and within 14 days from delivery. All returns will be subject to a 25% re stocking fee. Refunds will not include the shipping.  

Printers once ordered and not delivered will be subject to the same 25% re stocking fee. Should the printer be inked up for testing it becomes used and will be subject to calculated cancellation costs depending on circumstances.

Loaned equipment and parts is on the basis replacements are ordered and paid for, any ordered goods that are cancelled where an item has been loaned will be subject to wear and tear charges relevant to the time loaned. This could be a charge per print or similar but not restricted to. All incurred costs due to order cancellation will be charged and deducted from any refunds issued.

Credit accounts that have no activity for 90 days will be automatically closed. Ordering on-line will still be available using the various payment methods.

Product prices may vary with exchange rates where the items are imported.

Any products damaged in transit must be signed for as damaged, failing to do so will result in any claims against courier companies, shipping companies and air freight being deemed as void. Goods in transit unless in a vehicle owned by Resolute DTG Ltd are not the responsibility of Resolute DTG Ltd. Consequential loss, damages or work in progress are not covered by Resolute DTG Ltd or any warranties it issues.

Where a product is a set size i.e. 1000ml we reserve the right to supply multiples of a lesser amount for the same price should the larger size not be available i.e. 2 x 500ml replaces 1 x 1000ml.

Trade Printing is normally produced at Resolute, during holiday periods or if we are attending a trade show, printing may be supplied by an official print partner. 

In adverse weather conditions when the temperature drops below 5 centigrade, your ink could freeze or be damaged. The ink will not print after reaching this temperature, Resolute DTG nor any of its authorised dealers accept no liability should this situation arise and will not replace or refund any ink, parts or products affected by the weather conditions or by using ink that has been subject to these temperatures.

We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Resolute DTG Ltd's prior written consent. No guarantee of durability in the wash is offered. Temperatures and times given are guides only and you must perform your own curing and wash tests to determine the optimum settings. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

If we print anything for you, and you provide the images, you must have written permission stating you can use these images for this purpose. Failing to do so is breaking the law and you will be liable for all costs, fines and any associated costs should these occur for any reason.


The information contained in this website is for general information purposes only. The information is provided by Resolute DTG Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website or the products it sells/supplies or advertises.

Every effort is made to keep the website up and running smoothly. However, Resolute DTG Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

This website and its content is copyright of Resolute DTG Ltd - © Resolute DTG Ltd 2010. All rights reserved.

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