Live support performance
Technical Support Statistics for Resolute DTF
See how Resolute's technical support team performs across response times, remote fixes, first-visit solutions, and engineer service workload. These figures reflect the scale of support delivered across 2025 plus live figures from the previous month. We take pride in meeting the standards our customers rely on when production matters most.
Technical support performance
Service levels our customers
depend on
These are the core support figures customers look for first: response, resolution, and whether problems are fixed quickly without unnecessary downtime.
Remote fix rate
90%
Issues fixed remotely without needing a call-out, helping customers get technical support fast while keeping production moving with minimal disruption.
First-visit fix rate
92%
On-site service visits that ended with a full fix on the day, rather than requiring a repeat booking or return visit.
Average first response
90 mins
Typical time from raising a ticket to first response, giving customers a clear and reliable route into technical support.
Live figures taken
from the last
3 months of data
Reviewed monthly to ensure accuracy
Technical support in numbers
Operational support data
from 2025
This section turns the year into practical proof points, showing service workload, engineer time, support reach, and the consistency behind the Resolute support team.
Engineer travel in 2025
Our engineers covered enough miles in 2025 to travel all the way to the moon in their quest to keep our customers printing.
9
dedicated engineers covering the UK and beyond
839
Total service jobs completed
448
Working days spent on the road
Service response
Our average first response time is still quicker than a full football match.
Fast reaction matters when production stops. This remains one of the clearest measures of the responsiveness built into our support services.
Global coverage in 2025
Supporting customers in 13 countries from Australia to Mexico.
China, United States, Mexico, Australia, Ireland, Italy, Latvia, Poland, Portugal, Germany, Dubai, Scotland, Wales and the Isle of Wight.
Ink supplied
pints
46,000
We supplied enough ink in 2025 to fill forty-six thousand pint glasses, supporting the installed base with the consumables customers need alongside service support.
500+
DTF machines installed
There are now more than 500 Resolute DTF machines installed and printing for customers, each one supported by training, service and consumables.
839
Service jobs completed
Based on the 2025 pro-rata scale-up, Resolute engineers completed 839 service jobs focused purely on support and servicing activity.
An average of 69 jobs per month
3,580
Engineer service hours
Engineers logged 3,580 working hours on service activity alone across the year, showing the depth behind the support operation.
Average of 298 hours per month