R-Jet PRO DTF Extended Service Plans

Please pay special attention to the terms & conditions of this extended service plan.

DTF Inks, film & powder are developed to work together, in order to maintain the best performance and avoid any reaction to parts from non tested components or adverse durability it is essential you use consumables purchased directly from Resolute DTG Ltd.

You must purchase all general consumables, inks, film, powder, cleaning and maintenance items and any consumable parts required directly from Resolute DTG Ltd as part of this extended service plan. Failing to do so breaches this agreement and renders it null and void without refund. All service plans are paid for one month in advance, they must be in place one month before your current warranty expires to benefit from continued cover. Failing to make a payment for any reason voids the cover and all parts, labour and travel associated will be invoiced for immediate payment. Resolute DTG Ltd reserve the right to cancel this agreement with 7 days notice in writing.

*The Print Head recovery service has a 50% success rate, we will need to return your print head to Resolute in order to perform the recovery process. This takes on average about a week. Please note you must not fit print heads yourself while the printer is covered by an extended service agreement. This can be done by one of our technicians and is included as part of the service. The print heads themselves are not covered for damage, miss use, wear & tear, head strikes or clogging.

If a print head is changed, for any reason, it must be paid for unless total component failure is agreed prior to fitting. 

• Payment:
  • Convenient monthly Direct Debit payments are available.
  • Contact the office at 01246 202686 to set up your payment plan.
• Service Plan Activation:
  • Plans must be in place one month before the standard warranty expires.
  • Payment is required one month in advance.

Terms

• Coverage:
  • All Plans:
    • Labor related to printer repairs
    • Mainland UK travel and associated costs
    • All non-consumable parts
    • Remote login support
    • Telephone support
    • Software updates
  • Gold Plan:
    • Exclusive Trade Print Service
    • Priority call-outs
    • Annual service
    • Curing unit coverage
    • Print Head recovery service*
• Exclusions:
  • Accidental damage caused by misuse, head strikes, and consumable parts.
  • Consumable parts: Dampers, filters, belts, curing lamps, print heads.
• Consumables:
  • Use only Resolute DTG Ltd consumables (inks, film, powder) for optimal performance and to avoid component reactions.
  • Purchase all consumables, cleaning supplies, and maintenance items directly from Resolute DTG Ltd.
  • Failure to comply renders the service plan void.
• Service Plan Cancellation:
  • Resolute DTG Ltd reserves the right to cancel the agreement with 7 days' written notice.
• Print Head Recovery Service:
  • 50% success rate.
  • Requires returning the print head to Resolute for recovery (approximately one week).
  • Do not attempt to fit print heads yourself while under service plan coverage.
  • Print heads are not covered for damage, misuse, wear and tear, head strikes, or clogging.
• Print Head Replacement:
  • You are responsible for the cost of a replacement print head unless total component failure is agreed upon prior to fitting.
• Annual Service:
  • Parts for the annual service cost £299 (plus travel).
  • Included in the Gold plan.

Resolute's extended service plans provide comprehensive coverage for your R-Jet PRO DTF printer, minimising downtime and unexpected repair costs. These plans offer a range of benefits designed to keep your printer running smoothly and efficiently.

Key Features:

• Comprehensive Coverage: Covers labour costs for repairs, travel expenses within the UK, and most non-consumable parts.
• Support & Maintenance: Includes remote login support, telephone support, software updates, and access to expert technical assistance.
• Gold Plan Enhancements: The Gold plan offers exclusive benefits such as priority call-outs, annual service, curing unit coverage, and a print head recovery service.
• Peace of Mind: Provides protection against unexpected repair costs and minimizes business disruption due to equipment downtime.
• Convenience: Flexible payment options, including convenient monthly Direct Debit.

Benefits of Extended Service Plans:

• Reduced Downtime: Minimize interruptions to your production workflow.
• Predictable Costs: Avoid unexpected repair expenses and budget effectively.
• Expert Support: Access to knowledgeable technicians for prompt issue resolution.
• Enhanced Productivity: Maintain consistent and reliable printer performance.
• Increased Equipment Lifespan: Proactive maintenance helps extend the life of your R-Jet PRO DTF printer.

Note:

• Specific coverage details and exclusions may vary.
• Please refer to the full terms and conditions for complete information.

Contact Resolute DTG Ltd at 01246 202686 to learn more about our extended service plans and find the best option for your business needs.

Full Instructions

• Eligibility: Ensure your R-Jet PRO DTF printer is eligible for an extended service plan.
• Choose a Plan: Select the plan that best suits your needs.
  • Standard Plan: Provides essential coverage for repairs and maintenance.
  • Gold Plan: Offers enhanced coverage, including priority service and additional benefits.
• Contact Resolute DTG Ltd: Contact the office at 01246 202686 to discuss your options and obtain a quote.
• Set Up Payment: Arrange for convenient monthly Direct Debit payments.
• Activate Plan:
  • Purchase your plan at least one month before your standard warranty expires.
  • Ensure your first monthly payment is made in advance.
• Maintain Plan:
  • Make timely monthly payments to keep your coverage active.
  • Use only genuine Resolute DTG Ltd consumables (inks, film, powder) to maintain plan validity.

Important Notes:

• Plan Activation: Your service plan must be in place before your standard warranty expires to ensure continuous coverage.
• Consumable Usage: Using non-Resolute DTG Ltd consumables may void your service plan coverage.
• Plan Cancellation: Resolute DTG Ltd reserves the right to cancel your service plan with 7 days' written notice.

For any questions or assistance, please contact Resolute DTG Ltd at 01246 202686.

These instructions provide a clear and concise guide on how to obtain and maintain an R-Jet PRO DTF Extended Service Plan.

Disclaimer:

• These instructions are for general guidance only.
• Please refer to the full terms and conditions for complete details and any specific requirements.