R-Jet PRO DTF Extended Service Plans

Please pay special attention to the terms & conditions of this extended service plan.

 

DTF Inks, film & powder are developed to work together, in order to maintain the best performance and avoid any reaction to parts from non tested components or adverse durability it is essential you use consumables purchased directly from Resolute DTG Ltd.

 

You must purchase all general consumables, inks, film, powder, cleaning and maintenance items and any consumable parts required directly from Resolute DTG Ltd as part of this extended service plan. Failing to do so breaches this agreement and renders it null and void without refund. All service plans are paid for one month in advance, they must be in place one month before your current warranty expires to benefit from continued cover. Failing to make a payment for any reason voids the cover and all parts, labour and travel associated will be invoiced for immediate payment. Resolute DTG Ltd reserve the right to cancel this agreement with 7 days notice in writing.

 

*The Print Head recovery service has a 50% success rate, we will need to return your print head to Resolute in order to perform the recovery process. This takes on average about a week. Please note you must not fit print heads yourself while the printer is covered by an extended service agreement. This can be done by one of our technicians and is included as part of the service. The print heads themselves are not covered for damage, miss use, wear & tear, head strikes or clogging.

 

If a print head is changed, for any reason, it must be paid for unless total component failure is agreed prior to fitting.

 

• Payment:
  • Convenient monthly Direct Debit payments are available.
  • Contact the office at 01246 202686 to set up your payment plan.
• Service Plan Activation:
  • Plans must be in place one month before the standard warranty expires.
  • Payment is required one month in advance.

 

Terms

• Coverage:
  • All Plans:
    • Labor related to printer repairs
    • Mainland UK travel and associated costs
    • All non-consumable parts
    • Remote login support
    • Telephone support
    • Software updates
  • Gold Plan:
    • Exclusive Trade Print Service
    • Priority call-outs
    • Annual service
    • Curing unit coverage
    • Print Head recovery service*
• Exclusions:
  • Accidental damage caused by misuse, head strikes, and consumable parts.
  • Consumable parts: Dampers, filters, belts, curing lamps, print heads, ink pipes, or wet parts where the ink makes contact.
• Consumables:
  • Use only Resolute DTG Ltd consumables (inks, film, powder) for optimal performance and to avoid component reactions.
  • Purchase all consumables, cleaning supplies, and maintenance items directly from Resolute DTG Ltd.
  • Failure to comply renders the service plan void.
• Service Plan Cancellation:
  • Resolute DTG Ltd reserves the right to cancel the agreement with 7 days' written notice.
• Print Head Recovery Service:
  • 50% success rate.
  • Requires returning the print head to Resolute for recovery (approximately one week).
  • Do not attempt to fit print heads yourself while under service plan coverage.
  • Print heads are not covered for damage, misuse, wear and tear, head strikes, or clogging.
• Print Head Replacement:
  • You are responsible for the cost of a replacement print head unless total component failure is agreed upon prior to fitting.
• Annual Service:
  • Parts for the annual service cost £299 (plus travel).
  • Included in the Gold plan.